Refund policy

                     Policy Overview 

At Bombay Tie Company, we take pride in the quality of our products. We do not offer returns. Exchanges are accepted only if the item received is damaged or defective.

To initiate an exchange, please contact our customer care team within 48 hours of delivery. Items must be unused, in their original packaging, and with all Bombay Tie Company tags intact.

Requests made after 24 hours of delivery will not be eligible for exchange.

             Eligible for Return/ Exchange 

You may request an exchange within 24 hours of delivery only under the following circumstances:

  • Product received in a damaged or defective condition.
  • Incorrect product was delivered.
  • Manufacturing defect identified.

       
                 Non - Eligible Items

  • products and bulk / special orders
  • Sale items (final sale, unless broken or damaged on arrival)            

                 Exchange Process

  • To initiate an exchange, please reach out to our customer care team within 24 hours of delivery with your order number and clear photographs of the product and packaging.

  • The item must be unused and returned in its original packaging, with all Bombay Tie Company tags and accessories intact.

  • Once the request has been reviewed and approved, we will arrange a return pickup subject to service availability.

  • Upon receipt at our facility, the item will be inspected by our quality team to confirm the issue reported.

  •  If the exchange is approved, a replacement will be dispatched within our standard shipping timelines. In case the product is out of stock, a store credit equal to the purchase value may be issued.

    Important: Any concerns regarding damaged, defective, or incorrectly delivered products must be raised within 24 hours of delivery, accompanied by clear photographic evidence.

                Refund Policy 

  • Should a replacement item be unavailable, a store credit equivalent to the order value will be sent to your registered email address.
  • Store credits are valid for a period of 6 months from the date they are issued.
  • Store credits may be redeemed exclusively on purchases made through the Bombay Tie Company.
  • In cases where a refund is approved, the amount will be credited to the original payment method within 7- 10 business days after confirmation.

       
             Contact Customer Care

    Monday - Saturday, 9.30AM -5.30PM IST